Return and refund policy

At Honey Island Studio, we understand that sometimes returns and refunds are necessary. We want to ensure that our customers have a hassle-free experience when it comes to returning or exchanging items. Please read our return refund policy below for more information:

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Requesting a Return

To start a return, please contact us at contact@honeyisland.studio to receive a return address. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as digital prints. If you have any questions or concerns about your specific item, please get in touch with us. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

No accepted. If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@honeyisland.studio.